Careers

Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. We are searching for a Commercial Lines Marketing Manager to work on existing renewals and new business with multiple Producers and the Account Management team.

Location of work: In our Grand Rapids, Michigan office.

Hours: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)

Title: ​Marketing Manager – Commercial Lines

Reporting Relationship: Sheryn LeDuc, Operations and Marketing Manager, and Michelle Collins – Chief of Planning and Operations

Summary
Provides direction and assistance to agency personnel for placement of all commercial lines business with awareness of carrier premium volume requirements and commitments. Provides the marketing for new and renewal business. Ensures all deadlines are met on a timely basis; ensures that agency standards are met and maintained, and that projects are handled independently and creatively.

Position Functions

1. Participates in the discussion and review of the current market situation of specific accounts.
2. Maintains knowledge of current marketplace and capabilities for providing risk placement alternatives.
3. Provides detailed direction for assembling pertinent information necessary for complete applications. Reviews applications for market identification and submission requirements.
4. Performs underwriting functions whenever necessary to make sure classification and rating are complete and accurate.
5. Negotiates pricing, policy conditions, and terms with selected companies. Reviews all quotations with recommendations as to the best options for price, coverage, and risk alternatives.
6. Provides Producer with a complete proposal on each risk accepted and quoted, at least two weeks prior to appointment.
7. Maintains positive relationships with appropriate company representatives through proper contacts and effective communication.
8. Provides assistance to Producers and Account Managers when necessary for response to technical issues.
9. Checks new policies for accuracy of all coverages, forms, and premium charges.
10. Ensures that on all out-of-state business, the writing company is aware of our non-resident and countersignature arrangements in the state where the risk is located.
11. Documents all material conversations with insureds and/or carriers regarding exposures and coverages.
12. Performs other functions as assigned by management.

Knowledge, Skills, and Abilities
Excellent commercial insurance technical knowledge, including a thorough understanding of all forms of commercial coverages and risk alternatives. Outstanding verbal and written communication skills. Able to take initiative, be a self-starter, and influence others.

Other Requirements
College degree or equivalent is desired. 10 years experience in underwriting and marketing with a major insurance company. All licenses to discuss or place insurance as required by the State Department of Insurance in states where the agency functions. Holds a CISR, CIC or CRM Professional designation. Proficient with a personal computer, agency automation systems, and various software programs including but not limited to Microsoft Word, Excel and PowerPoint.

Working Conditions
Fast-paced multi-tasking environment.

General

1. This job description is intended to describe the level of work required of the person performing the job.
2. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions.
3. This description is not intended as a contract and is subject to unilateral change and revision by management.
4. Any written contractual agreements will supersede this job description.
5. All requirements may be modified to reasonably accommodate physically or mentally challenged employees.

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.

Account Coordinator – Commercial Lines
Collins and Associates Corporation is an established and growing national insurance agency with locations and/or representation in Grand Rapids, Kingsley, Harbor Springs, Indian River, and Bay City/Saginaw, Michigan. We are searching for a Commercial Lines Account Coordinator to support our commercial operations and marketing team.

Location of work: In our Grand Rapids, Michigan office.

Hours: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)

Title: Account Coordinator

Reports to: Sheryn LeDuc, Operations/Marketing Manager and Michelle Collins – Chief of Planning and Operations

Job Summary:
The Account Coordinator, dealing in commercial lines insurance coverages, will work within a client service team. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount.

The Account Coordinator will perform the essential duties of this position, which include working closely within the Account Management and Marketing team. Skill set includes possessing a thorough understanding of products, coverage, insurance terminology and the agency management system, along with carriers rating software. The position requires excellent oral and written communication skills, and superior people skills. Must be detail-oriented, a self-starter, and have effective decision-making and negotiating skills in a fast-paced environment. Time management skills and the ability to multi-task are key components to this position.

Main Tasks:

• Support Account Managers and Marketing personnel with various tasks, some specifically laid out in this job description.
• Checking & assembling policies
  • Print most recent Proposal to be used as a scratch copy (this makes keeping track of policy checking easier)
  • Review all attachments from most recent to prior policy term to be sure any changes to coverages/exposures over the past year are included in the newest policy renewal
  • Copy/paste most recent Proposal to be used as new face sheets
    • Update face sheet pages as needed including policy numbers
      • Updating limits/values/coverages/premiums
  • Prepare policies for delivery
    • in an insurance binder including tabs, face sheets, and policies
    • on a flash drive (we have directions as to how to put items on a flash drive)
  • Let AM Team know when an account is ready to be delivered – Producer will deliver or advise that we should send in the mail
  • Coordinator would advise AM of any corrections needed on a policy and the AM would request the change or discuss further with CL Coordinator
  • We handle the process this way as the CL Coordinator completing the policy checking as will not be involved in the renewal process up to that point
• Processing AM’s endorsements & changes & Certificate requests and AM mail.
  • CL Coordinator to replicate the current process of the large commercial account team so we are consistent within the team.
  • Endorsements e-mailed to insured with the invoice (if applicable) with a description of what is being sent and why
    • Review endorsement for accuracy
    • Invoice as needed
• Creating and processing certificates of insurance, at renewal and when the Account Manager team receives requests from the client.
• Captive renewals (future)
  • Review Captive workbooks so CL Coordinator becomes familiar with where they are and what is included in them so we have a “back-up” for Sharon
  • Review Captive renewal process – driven by Captive Resources
  • Provide examples of what we ask insureds for during the Captive renewal process
  • Make sure Captive WB’s are up to date before sending them to the insured for renewal review – requires detailed review of attachments in TAM
  • Request renewal updates from insured – set a deadline & follow up if needed
  • Request loss information if needed
  • Keep CRI’s deadline in mind always aware that insured’s need adequate time to gather/organize renewal info
  • Collect, organize, update WB’s and send to CR by their deadline
• Agency Licensing (Back up responsibilities – future)
  • Requires working closely together as various states can have requirements unique to them and licenses are time sensitive
  • Use NIPR website
  • Use Sircon website
    • Not all states are on both sites
  • Review spreadsheet for upcoming Agency & Producer Non-Resident renewals
    • Order renewals on NIPR or Sircon as needed – pay renewal fees as needed
  • Keep track of where you are in the renewal process – do new non-resident licenses need to be printed?
  • Send to CPO for distribution to the team when updated
  • Scan new licenses to appropriate state folder – delete old licenses
  • File new licenses in Accounting office – don’t throw out old licenses

Objectives / Performance Standards:

• Actively supports and incorporates company mission and core values into daily activities.
• Maintains a positive and respectful attitude with colleagues.
• Works as a team member to achieve department goals and overall company goals.
• Provide consistent support and constructive feedback to operations and carriers on a regular basis in an effort to promote efficient, error-free processing of new and renewal business.
• Process new and renewal policies according to agency procedures and workflows, keeping backlog to less than 60 days.
• Process renewals, endorsements, change requests, claims, and deposit premiums efficiently and without error.
• Works closely with Account Manager in the processing of client documents.
• Handles client telephone calls – process changes as requested or involve Account Manager as needed.
• Assists Account Manager or Marketing Manager with preparation of proposals.
• Assists Account Manager in checking policies and can offer suggestions or recommendations on coverage gaps.
• Demonstrates positive sales and customer service skills, internally and externally, with effective communication, respect, and integrity.
• Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.
• Consistently reports to work on time prepared to perform duties of position.

Office Equipment / Software Used:

• Windows-based desktop computer, Telephone; Fax; Copier; Printer
• Inter-office network; Internet access; e-mail – internally, with carriers, and with prospects/clients/others
• Agency Management System (EPIC) and related programs
• Microsoft Word and Excel.

Qualification Requirements:

• Possesses an energetic, supportive and responsive manner with internal and external customers.
• Holds a Property and Casualty license (or will obtain)
• National Alliance, CISR program beginning within 12 months of employment.
• Five plus years of insurance experience
• Understand and analyze Commercial Property, GL, Auto, Umbrella and Workers Compensation insurance coverages, forms, and policies.
• Has ability to perform multiple tasks in complex working environment accurately and efficiently
• Possesses above average computer knowledge and skills.
• Working from the office environment.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to see, hear, and project voice well enough without amplification. There is frequent need for the employee to stand, sit, walk, use hands and fingers, employ repetitive small motor activity, and reach with hands and arms.
• The employee is occasionally required to lift and carry up to 30 pounds; to stoop, kneel, crouch, or crawl, and to ascend and descend stairs.
• This position requires a high energy level and ability to handle stress-related situations on a daily basis.

Business Impact/Scope:

• This position’s primary responsibility is to provide superior support to our internal Marketing and Operations team. No budgetary authority, no direct reports. Directly effects client satisfaction and retention of business.

Salary and Benefits:

• We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.

Collins and Associates Corporation is an established and growing national insurance agency with locations and/or representation in Grand Rapids, Kingsley, Harbor Springs, Indian River, and Bay City/Saginaw, Michigan. We are searching for a Commercial Lines Account Manager to handle mid-market accounts, large commercial and captive accounts, working with one or more producers and with our Operations team.

Location of work: In our Grand Rapids, Michigan office.

Hours: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)

Title: Account Manager – Commercial Lines

Reports to: Sheryn LeDuc, Operations/Marketing Manager and Michelle Collins – Chief of Planning and Operations

Position Qualifications:
Our candidate will be educated, skilled, and capable of building, cultivating and managing client, internal team and carrier relationships. They are currently working for a company and on a team that handles commercial accounts. Their experience includes handling “A-Z” servicing, account rounding, marketing and managing the renewal process on their book of business. Servicing includes negotiating renewals, processing audits, endorsements, cancellations, completing proposals, processing policies, handling claims, and all related invoicing. Our candidate is experienced in commercial lines, including but not limited to surplus lines, property, umbrella and excess liability, general liability, workers compensation, auto, cyber liability, bonds and executive liability for a variety of industries. They will hold an active property and casualty license and have attained or will pursue within 6 months or employment a National Alliance designation such as CIC (Certified Insurance Counselor) or CRM (Certified Risk Manager) and will be interested in pursuing additional insurance education to continue their personal and professional growth.

Principal Responsibilities:

• The primary function of this position is meeting the overall insurance needs of our internal team and clients as outlined above.
• Provide prompt, accurate and courteous service to our clients, team, carrier and broker partners in order to retain and grow our commercial lines book of business.
• Monitor monthly expiration lists closely and follow-up activities for all assigned accounts.
• Review existing accounts for additional or extended coverages and renew accounts as appropriate.
• Maintain a professional relationship with clients, co-workers and company personnel.
• Prepare complete and accurate applications through the agency management system.
• Utilize company website portals for quoting new lines of business, requesting changes and for monitoring policy activities.
• Maintain up to date customer files, both paper and electronic files in WINTAM.
• Follow department policies and procedures closely and prioritize work according to established guidelines.
• Complete various duties and special projects as assigned.

Education/Experience:

• Bachelor’s Degree Preferred
• Minimum of 10 years of experience handling middle market commercial accounts
• Property and Casualty license appropriate to the position and ability to meet bonding requirements.
• CIC, CRM Professional Designation desired.
• Understand, review and analyze insurance forms, and policies verifying accuracy.
• Above average mathematical skills and ability to rate insurance policies.
• Strong written and oral communication skills.
• Work normally scheduled hours and additional time when necessary.

Job Specific Qualities:

• Courteous and professional telephone manner and appearance.
• Ability to perform multiple tasks simultaneously.
• Pleasant and friendly personality, focused on client needs.
• Proficient with MS Office suite of products. (MS Word, MS Excel)
• Must be self-motivated and be able to work independently without close supervision.
• Ability to remain calm under pressure.
• Attention to detail, thorough and accurate.
• Professional work ethic.

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Business Impact/Scope:
This position’s primary responsibility is to provide superior customer service to our clients. High impact on retention of core business. No budgetary authority, no direct reports. Directly effects client satisfaction and retention of business.

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.

Collins and Associates, an established national insurance agency with a history of steady growth, seeks an experienced, licensed, highly organized Personal Lines Account Manager with strong people, problem solving, and communication skills, in northern Michigan

Office Locations: Indian River, Michigan. In person position.

Hours: 8:00am to 5:00pm Monday – Thursday, 8:00am to 4:30pm Friday (Memorial Day-Labor Day 8:00am-4:00pm)

Reporting Relationship: Team Lead and Chief of Planning and Operations

Overall Purpose: Personal Lines service and training oriented position, with some sales on account rounding the Book of Business, which requires excellent oral and written communication skills. The role requires thorough knowledge of insurance products and carriers. Must be detail-oriented, self-sufficient, a self-starter, and have effective decision making and negotiating skills in a fast-paced environment. Time management skills and the ability to multi-task are key components to this position. This position will be responsible to provide training, mentoring and coaching for current and newly added Personal Lines team members.

A front-lines, friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. This position is a service, operations and training focused, with some internal sales on the AM’s Book of business by rounding out accounts. Thus excellent people skills and sales aptitude are important.

Main Tasks:

• Prepare and present complete and competitive insurance quotes, subject to agency recommendations and company procedures.
• Bind coverage with carriers subject to carrier guidelines and complete policies for issuance.
• Run, convert to excel and work from an Expiration list to proactively conduct monthly account reviews for your book of business to improve retention, enhance client coverages, and to sell additional lines of coverage, including Life Insurance.
• Complete revenue report in excel, tracking new and lost business.
• Submit claims to the carriers for clients, and follow up on those claims.
• Build and maintain rapport with co-workers, clients and company personnel.
• Maintain underwriting and company knowledge by attending training with carriers and vendors within the industry.
• Accept client payments.
• Open Mail/date stamp and hand off to rating or processing. (as needed)
• Maintain book of business, account round where applicable.
• Manage walk in clients and process quick and simple change requests such as adding a vehicle, etc.
• Identify accounts set up for non-renewal and connect with customer/company to discuss.
• Represent the agency and your co-workers at some carrier meetings.
• Participate and take good notes to bring back to the office and share with the team

Objectives / Performance Standards:

1. Actively supports and incorporates company mission and core values into daily activities.
2. Maintains a positive and respectful attitude with colleagues.
3. Works as a team member to achieve department goals and overall company goals.
4. Demonstrates positive customer service skills, internally and externally, with effective communication, respect, and integrity.
5. Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.
6. Consistently reports to work on time prepared to perform duties of position.

Office Equipment / Software Used:

1. Windows-based desktop computer
2.  Inter-office network; Internet access; e-mail – internally, with carriers, and with prospects/clients/others
3. Agency Management System and related programs
4. ACS Rating Platform
5. Microsoft Word and Excel.
6. MVR, Credit Report, Clue Report software/website
7. Telephone; Fax; Copier; Printer

Qualification Requirements:

• Possesses an energetic, supportive and responsive manner with internal and external customers.
• Possesses High School diploma or equivalent.
• Holds a Property/casualty agent’s license.
• Has three or more years of insurance experience.
• Has ability to perform multiple tasks in complex working environment accurately and efficiently.
• Possesses average computer knowledge and skills.
• Will begin working on new insurance designation within 6 months of beginning employment.
• Will pursue continued education from the Society of CIC towards a C.I.S.R. or C.I.C. designation.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to see, hear, and project voice well enough without amplification. There is frequent need for the employee to stand, sit, walk, use hands and fingers, employ repetitive small motor activity, and reach with hands and arms.
• The employee is occasionally required to lift and carry up to 30 pounds; to stoop, kneel, crouch, or crawl, and to ascend and descend stairs.
• This position requires a high energy level and ability to handle stress-related situations on a daily basis.

Salary and Benefits:
We offer competitive salaries and benefits, including: bonus programs, medical/dental/vision plans, life insurance, short term and long term disability, 401(K), educational expense reimbursement, possible relocation package, and more.

Collins and Associates, an established national insurance agency with a history of steady growth, seeks an experienced, licensed, highly organized Personal Lines Account Manager with strong people, problem solving, and communication skills, in northern Michigan

Office Locations: Harbor Springs, Michigan. In person position.

Hours: 8:00am to 5:00pm Monday – Thursday, 8:00am to 4:30pm Friday (Memorial Day-Labor Day 8:00am-4:00pm)

Reporting Relationship: Team Lead and Chief of Planning and Operations

Overall Purpose: Personal Lines service and training oriented position, with some sales on account rounding the Book of Business, which requires excellent oral and written communication skills. The role requires thorough knowledge of insurance products and carriers. Must be detail-oriented, self-sufficient, a self-starter, and have effective decision making and negotiating skills in a fast-paced environment. Time management skills and the ability to multi-task are key components to this position. This position will be responsible to provide training, mentoring and coaching for current and newly added Personal Lines team members.

A front-lines, friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. This position is a service, operations and training focused, with some internal sales on the AM’s Book of business by rounding out accounts. Thus excellent people skills and sales aptitude are important.

Main Tasks:

• Prepare and present complete and competitive insurance quotes, subject to agency recommendations and company procedures.
• Bind coverage with carriers subject to carrier guidelines and complete policies for issuance.
• Run, convert to excel and work from an Expiration list to proactively conduct monthly account reviews for your book of business to improve retention, enhance client coverages, and to sell additional lines of coverage, including Life Insurance.
• Complete revenue report in excel, tracking new and lost business.
• Submit claims to the carriers for clients, and follow up on those claims.
• Build and maintain rapport with co-workers, clients and company personnel.
• Maintain underwriting and company knowledge by attending training with carriers and vendors within the industry.
• Accept client payments.
• Open Mail/date stamp and hand off to rating or processing. (as needed)
• Maintain book of business, account round where applicable.
• Manage walk in clients and process quick and simple change requests such as adding a vehicle, etc.
• Identify accounts set up for non-renewal and connect with customer/company to discuss.
• Represent the agency and your co-workers at some carrier meetings.
• Participate and take good notes to bring back to the office and share with the team

Objectives / Performance Standards:

1. Actively supports and incorporates company mission and core values into daily activities.
2. Maintains a positive and respectful attitude with colleagues.
3. Works as a team member to achieve department goals and overall company goals.
4. Demonstrates positive customer service skills, internally and externally, with effective communication, respect, and integrity.
5. Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.
6. Consistently reports to work on time prepared to perform duties of position.

Office Equipment / Software Used:

1. Windows-based desktop computer
2. Inter-office network; Internet access; e-mail – internally, with carriers, and with prospects/clients/others
3. Agency Management System and related programs
4. ACS Rating Platform
5. Microsoft Word and Excel.
6. MVR, Credit Report, Clue Report software/website
7. Telephone; Fax; Copier; Printer

Qualification Requirements:

• Possesses an energetic, supportive and responsive manner with internal and external customers.
• Possesses High School diploma or equivalent.
• Holds a Property/casualty agent’s license.
• Has three or more years of insurance experience.
• Has ability to perform multiple tasks in complex working environment accurately and efficiently.
• Possesses average computer knowledge and skills.
• Will begin working on new insurance designation within 6 months of beginning employment.
• Will pursue continued education from the Society of CIC towards a C.I.S.R. or C.I.C. designation.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to see, hear, and project voice well enough without amplification. There is frequent need for the employee to stand, sit, walk, use hands and fingers, employ repetitive small motor activity, and reach with hands and arms.
• The employee is occasionally required to lift and carry up to 30 pounds; to stoop, kneel, crouch, or crawl, and to ascend and descend stairs.
• This position requires a high energy level and ability to handle stress-related situations on a daily basis.

Salary and Benefits:
We offer competitive salaries and benefits, including: bonus programs, medical/dental/vision plans, life insurance, short term and long term disability, 401(K), educational expense reimbursement, possible relocation package, and more.