Careers

About Collins:
Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. Collins and Associates Corporation is a leading-edge innovator in commercial and personal insurance, specialty insurance and risk management programs. Rather than positioning ourselves as just another broker, we have built our company to be a source of ideas, knowledge and imagination that can bring real value to your business and proactively protect you and your family.

A successful Commercial Lines Senior Account Manager is a proactive and experienced professional adept at leading client interactions and managing complex insurance portfolios. This individual accompanies Producers on client visits and independently handles meetings, consulting clients on coverage, exclusions, and exposures while effectively rounding out accounts to obtain new lines of business. They excel in preparing comprehensive proposals, conducting coverage, and pricing analyses, and implementing tailored placement strategies with carrier partners. The Senior Account Manager maintains proactive service schedules, manages client concerns, and ensures adherence to operational procedures and industry regulations. With strong communication and interpersonal skills, along with a commitment to continuous professional development and team leadership, they drive client satisfaction, business growth, and operational excellence within the commercial lines segment.

Job Responsibilities:

• Accompanies Producers and team on client visits including renewals and new business, at times handling meetings with clients on their own.
• Consults, informs, and educates clients about coverage, exclusions, and exposures, documenting the account in agency management system.
• Rounds out accounts from clients and follows through to obtain new lines of business.
• Maintains Pro-active service schedule making sure new business and renewal timelines met.
• Completes new business and renewal proposal and presentation according to agency standards.
• Prepares summaries of insurance schedules and proposals for account reviews as needed.
• On renewals, may contact clients, and follow up in conjunction with Producers.
• Completes marketing on own book of business with carrier partners and will identify, design, and implement placement strategies for the client, encompassing new products and services, identification and selection of target markets, and tailored/unique coverages.
• Effective in handling challenging coverage issues and market placements.
• Coverage and pricing analysis, calculating rates, exposure basis, etc. for all lines of coverage. Proactively set up cost and exposure comparisons on client accounts year after year.
• Manages client concerns, facilitates a productive and amicable working relationship.
• Develop and maintain a positive relationship and rapport with carrier partners to satisfy our clients’ needs and facilitate the process of new and renewal business.
• Sets priorities and manages workflow within the team to ensure efficient, prompt and accurate processing of transactions and responsibilities.
• Ensures that systems, operational procedures, and company regulations are adhered to on client accounts.
• Pursues professional studies and keeps familiarity with trends in the industry and with new insurance products.
• Participates and engages in internal team meetings.
• Aids in the training and development of members of the team.
• Proactively meets with the Producers on a regular basis to review and address accounts items.
• Participates in and represents agencies in carrier meetings and events.
• Communicate and build relationships with people outside the agency (clients, carriers, etc.)
• Establish and maintain interpersonal relationships.
• Organizing, planning and prioritizing job responsibilities.
• Identify and solve complex insurance coverage problems or gaps.
• Understand, review, and analyze insurance policies and forms verifying accuracy.

Required Qualifications:

• Holds an MI Property and Casualty license
• Minimum of 10 years’ experience managing large and captive commercial accounts
• Bachelor’s Degree, or combined equivalent of education and experience
• CISR, CIC, CRM Professional designation
• Proficient in Microsoft Office suite, including Word and Excel, with the ability to effectively use these tools for data entry, document creation, and formatting

Preferred Skills:

• Ability to work independently and as part of a close-knit team
• Work normally scheduled hours, and more time when necessary
• Ability to perform multiple tasks simultaneously, and work without supervision
• Exudes a cheerful outlook, enthusiasm, and flexibility
• Initiative-taker, remain calm under pressure
• Mindfulness, and thorough in their work product
• Elevated level of accuracy
• Identify and solve complex problems and review related information to develop and evaluate options and implement solutions.

Additional Details:

• The location of the role will be in person in our Grand Rapids, Michigan office.
• Hours for the role is as follows: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)
• Reporting relationship will be to Chief of Planning and Operations
• The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classifie

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long-term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.

About Collins:
Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. Collins and Associates Corporation is a leading-edge innovator in commercial and personal insurance, specialty insurance and risk management programs. Rather than positioning ourselves as just another broker, we have built our company to be a source of ideas, knowledge and imagination that can bring real value to your business and proactively protect you and your family.

The Senior Commercial Lines Account & Marketing Manager will guide and assist agency personnel in placing all commercial lines business, ensuring adherence to carrier premium volume requirements and commitments. This role involves marketing new and renewal business, meeting all deadlines promptly, maintaining agency standards, and handling projects independently and creatively.

Job Responsibilities:

• Participate in discussions and reviews of the current market situation for specific accounts
• Maintain knowledge of the current marketplace and capabilities for providing risk placement alternatives
• Provide detailed direction for assembling pertinent information necessary for complete applications, and review applications for market identification and submission requirements
• Perform underwriting functions to ensure classification and rating are complete and accurate
• Negotiate pricing, policy conditions, and terms with selected companies, and review all quotations with recommendations for the best options regarding price, coverage, and risk alternatives
• Provide Producers with complete proposals for each accepted and quoted risk, at least two weeks prior to appointments
• Maintain positive relationships with company representatives through proper contacts and effective communication
• Assist Producers and Account Managers with technical issues when necessary
• Check new policies for accuracy in coverages, forms, and premium charges
• Ensure compliance with non-resident and countersignature arrangements for out-of-state business
• Document all material conversations with insureds and/or carriers regarding exposures and coverages
• Perform other functions as assigned by management

Required Qualifications:

• College degree or equivalent experience.
• 10 years of experience in underwriting and marketing with a major insurance company.
• Licenses required to discuss or place insurance as mandated by the State Department of Insurance in states where the agency operates.
• Professional designations such as CISR, CIC, or CRM.
• Proficiency with personal computers, agency automation systems, and software programs including Microsoft Word, Excel, and PowerPoint.

Preferred Skills:

• Excellent technical knowledge of commercial insurance, including a thorough understanding of all forms of commercial coverages and risk alternatives.
• Outstanding verbal and written communication skills.
• Ability to take initiative, be a self-starter, and influence others effectively.

Additional Notes:

• The location of the role will be in person in our Grand Rapids, Michigan office
• Hours for the role is as follows: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)
• The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long-term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.

About Collins:
Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. Collins and Associates Corporation is a leading-edge innovator in commercial and personal insurance, specialty insurance and risk management programs. Rather than positioning ourselves as just another broker, we have built our company to be a source of ideas, knowledge and imagination that can bring real value to your business and proactively protect you and your family.

A successful Loss Control Consultant should demonstrate strong technical expertise in safety regulations and audits, effectively identifying hazards and ensuring compliance. They must possess exceptional communication and leadership skills to establish Safety Committees, conduct client meetings, and deliver tailored training modules while providing industry-specific counseling. Building and maintaining client relationships, coordinating services with carriers, and attending prospect meetings are key components of the role, alongside strategic thinking in analyzing loss trends and developing proactive action plans. Strong business acumen is crucial for managing time, budgets, and client invoicing, contributing to renewals, and driving revenue growth, all while maintaining adaptability and a commitment to continuous improvement.

Job Responsibilities:

• Conduct detailed safety audits, providing recommendations to mitigate hazards and ensure compliance with governmental regulations
• Establish and lead Safety Committees, setting goals and monitoring progress to enhance safety practices
• Design and deliver customized training modules, documenting participation and assessing effectiveness to improve client safety awareness
• Develop and participate in presentations on safety, loss control, and regulatory compliance for various stakeholders
• Review underwriting requests, oversee assignments, and coordinate services with carrier loss control representatives to optimize risk management
• Set and implement Risk Control goals for self-insured clients, developing activities to meet objectives
• Utilize learning management systems (LMS) and other technologies to enhance the delivery, tracking, and reporting of safety and EHS training programs efficiently
• Provide industry-specific hazard counseling and recommendations to sales staff to enhance client risk awareness
• Increase departmental revenue by delivering tailored loss prevention services and programs to clients
• Attending prospect meetings to discuss Loss Prevention Services to potential clients
• Conduct accident investigations, recommend corrective actions, and analyze loss trends to develop effective action plans
• Track time, budget, and invoicing, participating in client renewals and ensuring financial compliance

Required Qualifications:

• Proven experience as a Loss Control Consultant or similar role
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficiency in software: MS Office Suite, Learning Management Systems, Canva, Teams, Trello, AI voice-over, Chat GPT, Zoom, Dropbox, and Brainshark or other Learning Management System
• Strengths or familiarity with video creation equipment and software (e.g., Adobe or Final Cut)
• Excellent communication and presentation skills
• Ability to build rapport with customers and vendors
• Degree or certificates in a relevant field or equivalent experience (Safety, EHS, or Risk Management); certificates are a plus
• Experience in customer-facing roles or consulting is desirable
• Ability to travel as needed for customer engagement

Additional Details:

• This position is based at our Commercial HQ in Grand Rapids, MI. Driver’s license and good driving history required. Up to daily localized travel with occasional overnights required
• Hours for the role is as follows: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)
• While performing the duties of this job, the employee is regularly required to see, hear, and project voice well enough without amplification. There is frequent need for the employee to stand, sit, walk, use hands and fingers, employ repetitive small motor activity, and reach with hands and arms
• The employee is occasionally required to lift and carry up to 30 pounds; to stoop, kneel, crouch, or crawl, and to ascend and descend stairs.
• This position requires a high energy level and ability to handle stress-related situations daily

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long-term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, relocation package and more.

About Collins:
Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. Collins and Associates Corporation is a leading-edge innovator in commercial and personal insurance, specialty insurance and risk management programs. Rather than positioning ourselves as just another broker, we have built our company to be a source of ideas, knowledge and imagination that can bring real value to your business and proactively protect you and your family.

This is a Personal Lines service-oriented position, with some sales on account rounding the Book of Business, which requires excellent oral and written communication skills. The role requires thorough knowledge of insurance products and carriers. Must be detail-oriented, self-sufficient, a self-starter, and have effective decision making and negotiating skills in a fast-paced environment. Time management skills and the ability to multi-task are key components to this position. A frontline, friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. Some internal sales on the AM’s Book of business by rounding out accounts. Thus, excellent people skills and sales aptitude are important.

Job Responsibilities:

• Prepare and present complete and competitive insurance quotes, subject to agency recommendations and company procedures.
• Bind coverage with carriers subject to carrier guidelines and complete policies for issuance.
• Run, convert to excel and work from an Expiration list to proactively conduct monthly account reviews for your book of business to improve retention, enhance client coverages, and to sell additional lines of coverage, including Life Insurance.
• Complete revenue report in excel, tracking new and lost business.
• Submit claims to the carriers for clients and follow up on those claims.
• Build and maintain rapport with co-workers, clients and company personnel.
• Maintain underwriting and company knowledge by attending training with carriers and vendors within the industry.
• Accept client payments.
• Open Mail/date stamp and hand off to rating or processing. (as needed)
• Maintain book of business, account round where applicable.
• Manage walk in clients and process quick and simple change requests such as adding a vehicle, etc.
• Identify accounts set up for non-renewal and connect with customer/company to discuss.
• Represent the agency and your co-workers at some carrier meetings. Participate and take good notes to bring back to the office and share with the team.
• Actively supports and incorporates company mission and core values into daily activities.
• Maintains a positive and respectful attitude with colleagues.
• Works as a team member to achieve department goals and overall company goals.
• Demonstrates positive customer service skills, internally and externally, with effective communication, respect, and integrity.
• Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.
• Consistently reports to work on time prepared to perform duties of position.

Required Qualifications:

• Possesses an energetic, supportive and responsive manner with internal and external customers.
• Agency Management System and related programs
• Possesses associate degree or equivalent.
• Holds a Property/Casualty agent’s license.
• Minimum of 5 years of insurance experience.
• Has ability to perform multiple tasks in a complex working environment accurately and efficiently.
• Possesses average computer knowledge and skills.
• Will begin working on new insurance designation within 6 months of beginning employment.
• Will pursue continued education from the Society of CIC towards a C.I.S.R. or C.I.C. designation.

Additional Notes:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to see, hear, and project voice well enough without amplification. There is frequent need for the employee to stand, sit, walk, use hands and fingers, employ repetitive small motor activity, and reach with hands and arms.
• The employee is occasionally required to lift and carry up to 30 pounds; to stoop, kneel, crouch, or crawl, and to ascend and descend stairs.
• This position requires a high energy level and ability to handle stress-related situations on a daily basis.
• The location of the role will be in person in our Grand Rapids, Michigan office.
• Hours for the role is as follows: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)
• Reporting relationship will be to the Personal Lines Manager & Chief of Planning and Operations
• The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary and Benefits:
We offer competitive salaries and benefits, including bonus programs, medical/dental/vision plans, life insurance, short term and long-term disability, 401(K), educational expense reimbursement, possible relocation package, and more.

About Collins:
Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. Collins and Associates Corporation is a leading-edge innovator in commercial and personal insurance, specialty insurance and risk management programs. Rather than positioning ourselves as just another broker, we have built our company to be a source of ideas, knowledge and imagination that can bring real value to your business and proactively protect you and your family.

We are seeking a meticulous and detail-oriented Contract Review Specialist to join our team. In this role, you will be responsible for reviewing, analyzing, and ensuring the accuracy and compliance of various insurance contracts, agreements, and producing certificates of insurance. Your expertise will help mitigate risks, protect the client’s interests, and ensure that all insurance policies and certificates of insurance are aligned with industry standards and insurance requirements.

Job Responsibilities:

• Review and assess contracts for compliance with insurance requirements, including auto, general liability, excess, and workers’ compensation insurance.
• Verify insurance coverage meets state-specific regulations and contract requirements, ensuring proper coverage for contractors operating in all states.
• Ensure certificates maintain adequate insurance levels and provide necessary certificates of insurance.
• Review liability clauses, indemnity provisions, and risk management strategies to minimize company exposure.
• Collaborate with internal teams and address and resolve any discrepancies or risks identified in the contract review process.
• Comply with certificate requirements, such as Waiver of Subrogation, add specific additional Insured policy language, etc.
• Uploading certificates with several different systems used such as ISNet, Certificial, myCOI, Avetta, etc.

Required Qualifications:

• 2 years of experience in contract review, risk management, legal compliance, preferably in industries such as construction and commercial insurance.
• Experience with insurance contracts and an understanding of insurance terms, particularly related to general liability, workers’ compensation, auto, and excess coverage.
• Understanding of insurance requirements and state-specific regulations related to liability insurance and workers compensation.
• Familiarity with indemnity clauses, risk management strategies and compliance-related provisions.
• Knowledge of common industry contract standards and regulations.
• Proficiency in contract management and compliance software (e.g., ISNet, Certificial, myCOI, Avetta).
• Strong MS Office Suite skills (Word, Excel, PowerPoint) and experience with document management systems.
• Comfort working with digital platforms to upload and track certificates of insurance.
• Proven track record of spotting and correcting errors or inconsistencies in insurance documents.
• Ability to manage competing priorities, and meet deadlines in a high volume environment.

Preferred Skills:

• The ideal candidate should possess a strong ability to focus on the finer details of contracts and legal documents, ensuring accuracy in compliance with regulations and terms.
• A capacity for thorough analysis and critical thinking to assess risks, identify discrepancies, and propose necessary modifications to contract terms.
• Effective verbal and written communication abilities to interact with internal teams, clients, and external stakeholders, as well as to clearly explain complex contract details.
• Ability to address and resolve any issues or risks identified in contract reviews, offering solutions that safeguard the company’s interests while ensuring compliance.
• Ability to handle multiple contracts, prioritize tasks, and meet deadlines, maintaining a structured approach in a fast-paced environment.
• Comfort with working across different systems and adjusting to evolving industry regulations or changes in contract requirements.
• Willingness and ability to collaborate with other teams, including legal, risk management, and finance, to resolve issues and ensure cohesive contract compliance.

Additional Details:

• The location of the role will be in person in our Grand Rapids, Michigan office
• Hours for the role is as follows: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)
• Reporting relationship will be to Chief of Planning and Operations
• The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long-term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.

About Collins:
Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs and Indian River, Michigan. Collins and Associates Corporation is a leading-edge innovator in commercial and personal insurance, specialty insurance and risk management programs. Rather than positioning ourselves as just another broker, we have built our company to be a source of ideas, knowledge and imagination that can bring real value to your business and proactively protect you and your family.

Job Responsibilities:

• The primary function of this position is to meet the overall insurance needs of our internal team and clients as outlined above
• Provide prompt and courteous service to our clients, team, carrier, and broker partners toretain and grow our commercial lines book of business.
• Monitor monthly expiration lists closely and follow-up activities for all assigned accounts.
• Review existing accounts for supplemental coverage and renew accounts as appropriate.
• Maintain professional relationships with clients, co-workers, and company personnel
• Prepare complete and accurate applications through the agency management system.
• Utilize company website portals for quoting new lines of business, requesting changes and for monitoring policy activities.
• Maintain up to date customer files, both paper and electronic files in Applied/EPIC
• Follow department policies and procedures closely and prioritize work according to established guidelines.
• New Business and Renewal Business Proposals in Word and Excel
• New Business and Renewal applications with loss summaries, risk, claims evaluation, incorporating info into the submission for the team.
• Certificates of Insurance, reviewing contracts for compliance
• Comparing spreadsheets on large property schedules
• Processing changes/endorsements Policy review and USB for policies Licensing Carrier Log Ins
• CSR24 Portal Admin & Demos
• Complete various duties and special projects assigned

Required Qualifications:

• Minimum of 3 years of experience managing middle market commercial accounts
• Property and Casualty licenses are appropriate to the position and ability to meet bonding requirements.
• CIC, CRM Professional Designation desired
• Understand, review, and analyze insurance forms, and policies verifying accuracy.
• Above average mathematical skills and ability to rate insurance policies.
• Strong written and oral communication skills
• Work normally scheduled hours and additional time when necessary.

Preferred Skills:

• Courteous and professional telephone manner and appearance
• Ability to perform multiple tasks simultaneously.
• Pleasant and friendly personality, focused on client needs.
• Proficient with MS Office suite of products (MS Word, MS Excel)
• Must be initiative-taking and be able to work independently without close supervision.
• Ability to remain calm under pressure.
• Attention to detail, thorough and accuracy.
• Professional work ethic

Additional Details:

• The location of the role will be in person in our Grand Rapids, Michigan office.
• Hours for the role is as follows: 8:00am to 5:00pm Monday – Thursday, 8:00am – 4:30pm Friday (Memorial Day through Labor Day we close at 4:00pm on Friday)
• Reporting relationship will be to Chief of Planning and Operations
• This position’s primary responsibility is to provide superior customer service to our clients. High impact on retention of core business. No budgetary authority, no direct reports. Directly affects client satisfaction and retention of business.
• The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary and Benefits:
We offer competitive salaries and benefits including medical/dental/vision plans, employer paid life insurance, Flexible Savings Account, short term and long-term disability, 401K, with a match, cell phone reimbursement, educational expense reimbursement, paid vacation, paid personal time, paid holidays, possible relocation package and more.